Privacy Policy

Effective date: January 4, 2026

48 Taxi & Limo ("48Taxi", "we", "us", or "our") respects your privacy. This Privacy Policy explains how we collect, use, share, and protect personal information when you use our website at 48taxi.co, book a ride, use our Park & Fly service, call our booking line, or otherwise deal with us. We handle personal information in line with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).

1. Information We Collect

Booking and trip information

• Your name, phone number, and email address.
• Pickup, drop-off, and stop addresses, dates and times, and flight details for airport trips.
• Number of passengers, luggage, booster or child seat needs, and any special instructions you give us.
• Coupon codes, fare estimates, trip history, and receipts.

Park & Fly information

• Vehicle make, model, colour, and licence plate.
• Drop-off and return dates, flight details, and any add-on services you request (for example washing, detailing, or a battery boost).

Phone bookings

When you call our booking line, your call may be answered by an automated virtual assistant. We collect the information you provide during the call (such as your name, phone number, and trip details) to create and manage your booking. Calls may be recorded or transcribed for booking accuracy, quality, and dispute resolution.

Payment information

Payments may be processed by third-party payment providers. We do not store full credit card numbers on our website. We may keep limited payment records, such as the amount paid, date, and payment method, for accounting and tax purposes.

Business and agency accounts

For agencies, airlines, hotels, and other business partners, we collect contact names, business contact details, billing information, and passenger or crew details needed to provide and invoice the service.

Website information

When you visit our website, we and our service providers may automatically collect technical information such as your IP address, browser type, device type, pages viewed, and referring website. See Cookies and Website Data.

2. How We Use Information

• To take, confirm, schedule, and complete your bookings, including dispatching a driver.
• To calculate fares and distances and provide estimates.
• To contact you about your trip, such as confirmations, driver arrival, delays, and changes.
• To process payments, issue receipts, and invoice business accounts.
• To operate the Park & Fly lot and deliver any add-on services you request.
• To handle lost items, complaints, and customer support requests.
• To protect the safety of passengers, drivers, vehicles, and property, and to prevent fraud and misuse.
• To improve our website, services, and booking systems.
• To meet legal, tax, insurance, and regulatory obligations.

We do not sell your personal information.

3. Consent

By booking a ride, using Park & Fly, calling our booking line, or submitting a form on our website, you consent to the collection, use, and sharing of your personal information as described in this policy. You may withdraw your consent at any time by contacting us, subject to legal or contractual limits. If you withdraw consent, we may not be able to provide some services.

If you book on behalf of another person (for example a passenger, guest, or crew member), you confirm that you have their permission to share their information with us for the booking.

4. How We Share Information

We only share personal information when it is needed to provide our services or when required by law:

• Drivers: the driver assigned to your trip receives the details needed to complete it, such as your name, pickup and drop-off locations, and trip notes.
• Service providers: companies that help us run our business, including website hosting, dispatch and booking software, email services, mapping and address services (such as Google Maps), phone and virtual assistant services, and payment processors. They may only use the information to provide services to us.
• Business partners: when an agency, airline, hotel, or other organization books or pays for a trip, we may share trip, billing, and invoice details with that organization.
• Legal and safety: when required by law, court order, or government authority, or when needed to protect the rights, safety, or property of our passengers, drivers, the public, or 48Taxi.
• Business transfers: if our business is sold or merged, personal information may be transferred to the new owner under the same protections.

5. Driver Privacy & Third-Party Communications

6. Park & Fly Lot and Security Cameras

Our Park & Fly parking lot is monitored by security cameras to protect vehicles and property. Camera footage may capture images of people and vehicles in and around the lot. Footage is used only for security, safety, and investigating incidents, and may be shared with police or insurers when needed. Footage is kept for a limited time and then deleted or overwritten unless it is needed for an investigation or claim.

7. Cookies and Website Data

Our website uses cookies and similar technologies to make the site work, remember your preferences, secure our forms, and understand how visitors use the site. Our booking forms use Google Maps services for address lookup and distance calculation, and Google may collect information under its own privacy policy. You can block or delete cookies in your browser settings, but some features, such as booking forms, may not work properly without them.

8. Storage and Transfers Outside Canada

Some of our service providers store or process information outside Nova Scotia or outside Canada, including in the United States. When this happens, your information may be subject to the laws of that country and may be accessible to its courts and authorities. We choose providers that use reasonable safeguards to protect personal information.

9. Retention

We keep personal information only as long as needed for the purposes described in this policy, including legal, tax, accounting, and insurance requirements. When it is no longer needed, we securely delete or anonymize it.

10. Security

We use reasonable physical, technical, and administrative safeguards to protect personal information, including secure (HTTPS) connections, restricted access to booking and dispatch systems, spam protection on forms, and system monitoring. No method of transmission or storage is fully secure, so we cannot guarantee absolute security.

11. Your Rights

Subject to applicable law, you have the right to:

• Ask whether we hold personal information about you and request access to it.
• Ask us to correct information that is inaccurate or incomplete.
• Withdraw your consent, subject to legal or contractual limits.
• Ask us to delete information we no longer need to keep.
• Make a complaint about how we handle your information.

To make a request, contact us using the details below. We may need to confirm your identity before responding. If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada.

12. Children

Our website and booking services are intended for adults. Rides for minors should be booked by a parent, guardian, or responsible adult. We do not knowingly collect personal information directly from children through our website.

13. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new effective date. Please check this page regularly.

14. Contact Us

If you have questions about this Privacy Policy or want to make a privacy request, please contact: